Frequently Asked Questions

Everything you need to know about shopping with DISTRICT ONE NY.

What is the standard shipping timeframe for orders?

Orders are typically processed within 1-2 business days. Standard shipping within the United States usually takes 3-7 business days, while international shipping varies by destination.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn and unused items in their original packaging. Please contact our support team to initiate a return or exchange process.

How can I track my order status?

Once your order has shipped, you will receive an email confirmation containing a unique tracking number and a link to monitor your package's journey.

Which payment methods do you accept?

DISTRICT ONE NY accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Do you ship internationally?

Yes, we ship to most countries worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the customer.

How do I ensure I am ordering the correct size?

Each product page features a detailed size guide. We recommend measuring yourself and comparing it against our charts to ensure the perfect fit for your DISTRICT ONE NY pieces.